Careers
Careers at Couch Garage
At Couch Garage, we’re more than an online furniture store — we’re a scrappy, customer-obsessed team building the most affordable, fast, and friendly way to furnish Denver homes. If you love solving problems, talking to customers, and shipping great work without the showroom markups… you’ll fit right in.
Why Work With Us
🌱 Room to Grow: We’re early and expanding. Learn fast, take ownership, and grow your role as we scale.
🤝 Friendly Team Culture: Low-ego, collaborative, and helpful. We celebrate wins and fix issues together.
💡 Creative Environment: Your ideas matter — from improving scripts to refining delivery ops and customer experience.
🚀 Real Impact: See your work turn into happy reviews, faster deliveries, and repeat customers.
Our promise to the team: clear goals, honest feedback, and opportunities to level up.
How We Work
Online-first, Denver-focused: We sell online and support local delivery/pickup in Denver and nearby areas.
Customer-centric: Every role supports a smooth path from “I like this” to “It’s in my home.”
Data-minded: Simple dashboards, practical metrics, and continuous improvement.
Respect for schedules: We plan shifts and callbacks sensibly around Mountain Time.
Current Openings
🛋 Sales Advisor (Remote/Denver Hybrid)
What you’ll do
Guide customers via chat/phone/email to the right product for their space and budget
Own follow-ups: quotes, availability checks, delivery windows, and post-purchase care
Keep product notes (sizes, fabrics, lead times) tidy and up to date
Hit monthly conversion and customer-satisfaction targets
You’re a good fit if
You’re friendly, clear, and great at translating needs into options
You’re organized, responsive, and comfortable using basic CRM/spreadsheets
Weekend or early-evening availability is a plus
Nice to have
Furniture, interiors, or retail sales experience
CRM experience
Status: Hiring now
📞 Customer Service Advisor (Telephone-Based, Remote/Denver Hybrid)
What you’ll do
Be the voice of Couch Garage on calls, chat, and email
Handle pre-sale questions, order status, returns/exchanges, and delivery coordination
Create clean support notes and spot recurring issues to improve our FAQs/processes
Maintain high CSAT/first-contact resolution
You’re a good fit if
You’re calm, empathetic, and solution-oriented
You write and speak clearly; you can de-escalate with grace
You’re comfortable working from scripts — and improving them
Nice to have
Experience in e-commerce support or logistics coordination
Status: Hiring now
Pipeline Roles (Join Our Talent Network)
We’re building a bench for near-term growth. If one of these is you, apply — we review weekly.
Delivery & Logistics Associate (Denver-based): Assist with local deliveries, light assembly, customer handoffs. Clean driving record required.
Operations & Warehouse Associate (Denver-based): Inventory checks, staging, returns/QA, vendor receiving (as we scale).
Content/SEO Coordinator (Remote): Write product pages/FAQs, optimize site structure, and publish how-to content.
Social Media & Partnerships (Remote): Create short-form content, manage DMs, connect with local creators and property managers.
What We Offer (Early-Stage)
Clear goals and coaching, real ownership of outcomes
Flexible scheduling for customer-facing roles (incl. some weekends)
Opportunity to grow into team lead roles as we expand markets
Staff discounts and performance-based incentives (role-dependent)
Compensation details vary by role and experience. We’ll share the range during your first call.
How to Apply
Email careers@couchgarage.com with:
1. Subject: [Role] – Your Name
2. Attachments: Resume (PDF) + short note (5–8 sentences) on why you’re a fit
3. Optional: Links to portfolio/LinkedIn or a 60-second Loom introducing yourself
We aim to reply within 5 business days.
Hiring Process
1. Intro Screen (15–20 min): Background, availability, and role fit
2. Practical Task (30–45 min async): A short, paid or time-capped exercise relevant to the role
3. Panel Interview (30 min): Meet the team; discuss approach and scenarios
4. Offer & Onboarding: Clear goals, tools access, and a friendly first week checklist
Equal Opportunity
Couch Garage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Applicants must have authorization to work in the U.S. for U.S.-based roles.